Total Quality Management:Operation Delivery and Development Decisions
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Total Quality Management:Operation Delivery and Development Decisions
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In the light of the new vision you have developed for the interim
assessment (attached for reference), it is now time to redesign
operations processes and supply networks to deliver better value for the
customers.
Write a report that critically evaluates a process (or the operation, or
the supply network) of an organisation (service or manufacturing) you
are familiar with, and propose recommendations for improvement.
You need to use the Report Template provided. Your report should:
Describe the selected process (or operation/supply network) so that the
reader can clearly understand it. Please ensure you present a process
(or network) map to support your discussion. If the process is large,
you may focus on only a part of it, i.e. delimit the scope.
Then critically analyse and evaluate the selected process (or
operation/supply network) of the organisation using relevant operations
management principles taught in any three of the topics from the list
below.
Operation Delivery and Development Decisions: Total Quality Management
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Operations Design Decisions
1. Process Design – Positioning
2. Process Design – Flow Configuration
3. Supply Network Configuration
4. Facility Location Design
5. Capacity Planning and Control
6. Agile Supply Chains
7. Lean Synchronisation
8. Total Quality Management
**Please pick at least 1 from Operations design decisions and 1 from
Operation Delivery and Development Decisions and 1 other.
Based on your evaluation, identify two critical issues in the process
relating to each of the selected topic areas, and propose
recommendations for improvement.
Finally, use the concept of ‘Operations Strategy Matrix’ (see Slack and
Brandon-Jones, 2018, pp.64-66) and use the insights from the article by
Bollard et al. (2017) provided below, to demonstrate how the
recommendations you propose can have a strategic impact for the business
in a holistic and coherent way.
Total Quality Management:Operation Delivery and Development Decisions
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Bollard, A, Larrea, E, Singla, A & Sood, R 2017, The next generation
operating model for the digital world, McKinsey & Company, viewed 22
January 2020,
https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-next-generation-operating-model-for-the-digital-world
[This article discusses how various operations improvement initiatives
can bring integrated and prioritised to have a holistic impact on the
business.]
Requirements
The required word length for this assessment is 2750 words (plus 10%
before penalty applies).
You are required to use at least 6-12 academic references for this
report, from different sources.
All references must be from credible sources such as recent academic
articles, books, magazines, company documents and industry related journals.
Total Quality Management:Operation Delivery and Development Decisions
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